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SHIPPING AND DELIVERY POLICY

SHIPMENT POLICY Orders are packed and shipped TUESDAY & FRIDAY only. Orders placed on Saturday and Sunday and selected holidays are processed on the next business day. Shipping costs will automatically be calculated on your order depending on the order amount. We work with a secure and trusted courier service (Skynet / DHL / J&T Express) in order to ensure your order is delivered on time and in perfect condition. When your parcel is sent out, you will get the information via email. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed until all information are verified by the buyer. DELIVERY POLICY We will ship the goods out in 3-5 days and you will get in 1-3 days depending on your postal code. DELIVERY INFORMATION Shopping with us is now easier than ever at www.rastarashid.com. Enjoy free delivery for all orders above RM150. For orders below RM150, the delivery charges are as follows: West Malaysia: RM10 East Malaysia: RM30 *delivery charges will be borne by customers. Our standard courier / delivery duration is 3 to 5 working days. All orders must be placed before 12.00p.m local time to ensure that you receive your order within the specific delivery period. Do note that certain items may not be deliverable within the specified delivery timeframe due to stock unavailability. TRACE ORDER You will receive an email with your tracking number once your package is shipped. You can also view your tracking number by logging in and clicking "Sign in" then "Order Tracking". For all other delivery questions, please contact us on : rastacreationofficial74@gmail.com

RETURN & REFUND POLICY

"AS A REMINDER, SALES ITEMS/DISCOUNTED ITEMS ARE NON-REFUNDABLE." The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Batek by Rasta Rashid will also not be responsible if your shipment is lost during the return transit.

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